Home Advisor Reviews

Home Advisor has an overall rating of 3.9 based on 65 reviews. Customer feedback on Home Advisor is mixed: Home Advisor reviewers highlight positive aspects like easy to use, wide range of services, quick access to professionals, reliable customer support, which strongly appeal to homeowners seeking home improvement services. However, Home Advisor is often criticized for its variable quality of contractors, service fees can be high, limited local options, occasional customer service issues.

3.9/5.0

65 reviews

5 Stars

36

4 Stars

9

3 Stars

7

2 Stars

2

1 Star

11

All Home Advisor Reviews (65)
Jeffery.Moreno
August 02, 2023
"Project type missing from the list."
I saw that a few other folks talked about 'Artificial turf installation' or something like that, but I didn't find this exact project description in my options.
tinytiger884
August 02, 2023
"Looking for a reliable pro? Look no further!"
Whenever I need to track down a skilled company for any task, Home Advisor is my first choice. I've relied on their services for quite a while now and have always had great experiences with them.
purplebutterfly715
August 02, 2023
"The project type was not listed."
I noticed that some other reviewers mentioned "Artificial turf installation" (or something similar), but this specific project description was not included in my list.
CathyPerkins
August 02, 2023
"I am in need of finding a professional."
If I ever need to find a professional company for any kind of work, my go-to is Home Advisor. I've been using their services for years and have had nothing but positive experiences with them.
StephanieFuller
July 30, 2023
"I was really impressed with how quickly they managed to get the right..."
I quickly got in touch with the right company for the job.
organicleopard996
July 30, 2023
"I was impressed by how efficiently they were able to secure the appropriate..."
I was able to swiftly engage the services of the appropriate company.
Peter.Howard
July 28, 2023
"Seriously?"
After I finished my review, I had to sign in again since the site forgot my login details. I was logged in the whole time and didn’t get any heads-up that I was logged out.
Phyllis.Bishop
July 28, 2023
"Are you serious?"
I had to log in again after writing my review because the website lost my login information. I was already logged in and never received a warning that I had been logged out.
LoganGonzalez
July 25, 2023
"Home Advisor's Practices Need Serious Improvement"
I joined Home Advisor about six years back, but recently, my account got hacked, and someone tried to order a new sprinter system. I reached out to them right away to cancel my account, but despite my many efforts, they still haven't done it. This whole thing feels like fraud, and I'm thinking about filing a police report and making a complaint against Home Advisor. It's super frustrating how hard they make it to cancel an account; they just keep dodging my requests and only suggest opting out of emails and texts. This is really disappointing and shows a lack of good service.
DwayneRobinson
July 25, 2023
"Home Advisor has some serious issues with their practices."
I signed up for Home Advisor six years ago, but unfortunately, someone managed to hack into my account recently and attempted to order a new sprinter system. I immediately contacted Home Advisor to request the cancellation of my account, but despite my repeated attempts, they have yet to fulfill this request. This situation is clearly fraudulent, and I am now considering filing a police report and lodging a complaint against Home Advisor. It is incredibly frustrating that they make it nearly impossible to cancel an account, as they continuously evade the request and only offer to opt me out of emails and texts. This is highly disappointing and reflects poorly on their service.
whitetiger817
July 24, 2023
"HomeAdvisor paired me with a fantastic contractor for my renovation needs."
HomeAdvisor did a great job linking me up with a top-notch local contractor called Danny Construction, and I’d surely pick them again in the future.
beautifulostrich143
July 24, 2023
"HomeAdvisor matched me with an excellent contractor for my home improvement project. I was impressed with the quality of their service and the professionalism they displayed throughout the entire process. The contractor was knowledgeable, skilled, and completed the job to my utmost satisfaction. I am grateful to HomeAdvisor for their reliable and efficient platform, which made finding a reliable contractor a breeze. I highly recommend HomeAdvisor to anyone in need of home improvement services."
HomeAdvisor successfully connected me with an excellent local contractor named Danny Construction, whom I would definitely choose to work with again.
greenpanda929
July 24, 2023
"Outstanding Work by White's Tree Service!"
White's Tree Service showed up to take care of some trees that were drooping down too low. They managed to trim around five or so trees and even exceeded what we initially asked for, all without charging us extra. They were on time and wrapped up the job in just about an hour. I can't recommend their services enough for anyone needing tree work! Plus, they gave us a fantastic deal.
ClaraJordan
July 22, 2023
"Reliable Connections with Angi"
Angi really comes through for you when it’s about linking up with talented pros. That said, the site can be a tad tricky to get around. Some sections act a bit wonky, so having a back button is a must. For example, I found myself typing my review over and over since it vanished when the site asked me to log back in. Plus, it’d be super helpful to have a way for users to keep tabs on the journey from hiring a contractor to finishing the job.
Clarence.Riley
July 22, 2023
"Angi is dependable when it comes to providing contacts."
Angi is dependable when it comes to connecting you with skilled professionals. However, the website can be a bit challenging to navigate. Some pages tend to behave unexpectedly, making it necessary to have a back button option. For instance, I had to retype my review multiple times because it got lost when the website prompted me to log in again. Additionally, it would be beneficial to have a feature that allows users to track the progress from hiring a contractor until the completion of the job.

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Home Advisor Q&A

Are house cleaners thoroughly screened to ensure they have a clean background? And can they be relied upon?

Yvonne.Rodriguez
January 21, 2023

“I can't speak for the house cleaners, but I personally don't have trust in the company due to my recent experience.”

I made a payment in advance for a service. How can I verify the identity of the person I hired and ensure that the service will be completed? Unfortunately, I do not have a contact phone number.

sadlion509
July 31, 2020

“You may not be aware, but you need to contact Home Advisor and be prepared to wait on hold for approximately an hour until they answer your call.”

Maureen.Moreno
May 12, 2020

“It's not only about who contributed to HA, but also about who funded the lead, which will involve a few individuals simultaneously.”

EmilyFowler
March 31, 2020

“Hello, Home Advisor only considers contractors who have paid into their business. This means they might overlook several reputable contractors until they find one who has an account with Home Advisor and has paid their annual fees. Before they arrive, you will receive a phone call or email with the name of the company. However, the contractor is not allowed to provide an estimate while at your home. Instead, they usually contact Home Advisor the next day to discuss a quote. Personally, I find this process time-consuming and overly secretive. I prefer to receive a quote while the contractor is in my own home. It's also important to have the contact information of the technician or plumber who will be coming to your home. My advice is to research the national average costs associated with the work you want to be done. It's helpful to have an estimate in mind before Home Advisor provides their quote. Additionally, you can request a refund if you're not satisfied.”

Hmm.. Home Advisor is currently offering free business profiles, but their ratings are terrible. What is happening? Should I consider creating a business profile on their platform as a business owner?

AustinBishop
August 13, 2020

“Homeadvisor is the worst. As a business owner, I would never want to be associated with them.”

greengorilla218
June 17, 2020

“I had an incredible guy working on my lawn, but unfortunately, they took a portion of the money and overcharged me today. It wasn't his fault, but I had to cancel their services. I don't want to continue paying $200 a month for my small lawn to be cut, especially when it usually costs $120, including hedges, with a different company.”

goldenelephant495
December 10, 2019

“I haven't signed with them because they have been constantly calling me for the past six months, and now they seem desperate for me to sign with them. However, I have no desire to sign with them after hearing about how they treat contractors who have contracts with them. I recently signed with a family-owned realty company, and even they advised me not to sign with the other company. Despite repeatedly telling Home Advisor that I am not interested in their business, they continue to ignore my request and call me. Now, they pretend to be homeowners requesting painting services, but when I ask for their location or more information, they suddenly ask me to do a background check and sign up for free. However, I have to pay them a percentage of my leads or the size of the job, without any guarantee of work. I can't trust giving money to a company that is deceitful right from the start of a phone call. It's important to be cautious because I have been hearing negative things about them from various sources.”

How much is your charge per lead? In the event that you receive a lead requesting a service that you do not offer, do you provide a refund? If so, how long does it take for the refund to be processed?

Michael.Simmmons
October 15, 2020

“The cost of leads ranges from $30 to $90. However, it's important to note that these leads may not be genuine. In fact, I have recently suspended our account with them because they refuse to provide legitimate leads and have deceived us, resulting in the loss of hundreds of dollars. I highly recommend using Angie's List instead, as most of our successful leads come from there. Alternatively, you could save your money and consider investing in advertising on platforms like Facebook and Nextdoor.”

Angel.Robinson
May 12, 2020

“I was charged around $40 per lead. Getting refunds can be quite challenging.”

What happens to my review once I submit it in NYS?

JulioGonzalez
December 13, 2020

“Please refrain from advertising something over which you have little control, as it tends to anger people.”

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